Connection Issues

Troubleshooting

Connection issues occur when one of 4 things is happening:

1. You do not have an active internet connection, or the Internet is down in your area.
2. You have something blocking packets from being sent to or received from the server.
3. DNS is down.
4. The Server is down.

Or:

1. The Client Disconnects after 5-6 minutes. See section below

The First two steps:

1.The first thing to try in any case is ping server2.clanlord.com in your terminal or in Network Utility, select ping and type in server2.clanlord.com. To stop the ping in the terminal, press control-c.

If you get a reply like this:

PING server2.clanlord.com (209.128.94.98) 56(84) bytes of data.
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=1 ttl=55 time=11.8 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=2 ttl=55 time=11.7 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=3 ttl=55 time=11.7 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=4 ttl=55 time=11.7 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=5 ttl=55 time=11.8 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=6 ttl=55 time=12.1 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=7 ttl=55 time=12.4 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=8 ttl=55 time=11.9 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=9 ttl=55 time=11.9 ms
64 bytes from 209-128-94-098.BAYAREA.NET (209.128.94.98): icmp_seq=10 ttl=55 time=12.5 ms
^C
--- server.clanlord.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9027ms
rtt min/avg/max/mdev = 11.769/11.999/12.587/0.315 ms

You know your internet connection is working properly and there should be no internet problems. The problem is with your machine. If you get nothing back. There is a connection problem.

First, try pinging another site that you know is pretty much always up.

ping apple.com

If that doesn't come back you could have a bigger issue.

2.You can then run a

traceroute server2.clanlord.com

and you might see something like this:

Traceroute has started…
traceroute to server.clanlord.com (209.128.94.98), 64 hops max, 52 byte packets
 1  <You local router's> IP (<ip 192.168.x.x. or 10.x.x.x usually>)  3.176 ms  1.133 ms  0.603 ms
 2  <You ISP's gateway router> (151.164.184.108)  12.247 ms  12.766 ms  12.485 ms
 3  <other routers further away from you>< (76.246.22.2)  10.453 ms  11.314 ms  11.425 ms
 4  <an internal router on my ISP's network>sbcglobal.net (151.164.42.102)  12.481 ms  10.195 ms  11.183 ms
 5  69.220.8.41 (69.220.8.41)  12.183 ms  11.845 ms  11.795 ms
 6  asn3356-level3.eqsjca.sbcglobal.net (151.164.250.138)  12.433 ms  12.122 ms  12.394 ms
 7  ae-21-79.car1.sanjose1.level3.net (4.68.18.67)  13.108 ms
    ae-11-69.car1.sanjose1.level3.net (4.68.18.3)  12.364 ms  12.485 ms
 8  bay-area-in.car1.sanjose1.level3.net (4.79.219.106)  13.697 ms  13.539 ms  13.293 ms
 9  <CL's ISP router>sr3sc1-ge1.bayarea.net (209.128.95.111)  14.114 ms  13.027 ms  14.106 ms
10  router.sjc.tellusion.com (209.128.111.42)  13.418 ms  13.408 ms  12.559 ms
11  <The CL Server itself>209-128-94-098.bayarea.net (209.128.94.98)  13.222 ms  13.213 ms  12.980 ms

You may have a greater or fewer number of hops.

If nothing gets past you internal router

You have a local area network (LAN) issue. It could be that the DSL or Cable Modem is down.

1. Try checking that the cable modem and the router are connected.
2. Try restarting the router.
3. Trying restarting the Cable/DSL modem.

If nothing gets past your ISP's gateway

You have a connection issue between you and your ISP:

1. Try restarting the router and you'r DSL or cable modem. But if you're already here this should all be working.

You have no control over any equipment after this point (traceroute line #2) and if there's an outage somewhere on your ISP's network, or the internet, you might see asterisks throughout the lines. You'll know the problem is out of your hands. At most you could call your ISP and ask if there's an outage.

If you get nothing back from anything

You might have an active firewall running that's not allowing packets in or out on your computer or you do not have an active internet connection. Check your internet by doing a self ping: ping 127.0.0.1 If that doesn't answer you might have the machine in stealth mode. If you have airport, or a wireless router you're connecting to, check to make sure you are connected to the right wireless router.

You can check with your Machine's and your router's IP is with either a traceroute as above, or by looking at your Network configuration settings. System Preferences>Network>Advanced>TCP/IP If you have all of these. In Windows an C:ipconfig /all.

If you do not have an IP OR the IP starts with 169.x.x.x you are not connected to any networks. Try restarting DHCP, or Airport or your Wireless Card, or if you're connected via Ethernet, check that your plugged in, and if there's a light on the card, that it's lit.

If you have an IP and a Router, but still get nothing back...

You must track down where the firewall configuration is. In Mac OS X (10.4 and up) it's in System Preferences>Security>Firewall>Advanced and see if it is allowing packets from to port 5010 (UDP). There are several firewall products besides Windows' Defender that also run firewalls, such as Norton Internet Security and Zone Alarm Internet Security Suite. (NOTE:Configuration of these may be added in the future by editors.)

If you have an active firewall on your router, try logging in and finding its Firewall. Look for a DENY entry for port 5010. If so remove that line, or make an explicit ALLOW port 5010 UDP entry.

If you get back that it could not resolve the IP of the server, you have a DNS outage, and again you may wish to call your ISP, or network admin about it.

If the last line is asterisks

Or if you just like to take the easy way out.' The CL server is down.

1. Mention it on the CL Discord.: "Is the server down?"
2. Try to connect later.
3. Moan about it more on the Discord server whether it comes back up or not. (Optional)
4. Wait for a GM explanation.

Disconnect After 5–6 minutes

This happens when your router thinks the UDP (the protocol that CL runs on) isn’t important enough to maintain a connection. The work around is to either (1)* ping your router continuously while playing or (2) enable QoS (Quality of Service) in your router’s preferences: Go into your router's admin panel and enable QoS to the Clan Lord servers. If your router requires an IP address for QoS rules, do a reverse DNS lookup on server.deltatao.com. If your router supports DNS for QoS entries, use server.deltatao.com. Either one will solve most issues.

1: route -n get server.deltatao.com | grep gateway | awk '{print $2}' | xargs -n 1 ping -i 0.2